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Coronavirus: advice for guests

For guests who are concerned about their travel plans in light of the Coronavirus outbreak, we answer the most commonly asked questions below.

Is my Lapland holiday going to take place as planned?

The UK Government has now lifted restrictions on international travel for some destinations, as a result our Santa’s Lapland trips will go ahead as planned.


How will I know if my travel plans are going to be affected?

The unpredictable impacts of the Coronavirus mean that decisions about changes or amendments to your holiday may occur at any time, and could be no more than a few days before you are due to depart. We pay constant attention to the guidance from the UK’s Foreign & Commonwealth Office (FCO), ABTA, Public Health England and local health authorities in Finland. We will respond to any advice by the FCO against non-essential travel to Finland, and will contact you as soon as it is clear we won’t be able to provide your holiday at the originally planned time.


Will my holiday experience be different due to Coronavirus?

We’ll do our very best to make sure your holiday is everything you expect it to be. Due to the constantly evolving nature of the Coronavirus crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance, but sometimes it might be at very short notice.

Our holidays will be subject to the local Covid-19 regulations in Finland and those of our airlines or transport providers, and we recommend that you are familiar with these before you travel. Information can be found on Finland’s country page of the Foreign & Commonwealth Office (FCO) website, so please ensure that you read these.

For the most up to date information on everything we are doing to make your holiday as safe as possible, please visit our “In Safe Hands” page.


How will you help to keep me safe on holiday?

We are closely following the advice of the UK Government and FCO regarding international travel and working within the recommendations and regulations of Finland to minimise the risk of Coronavirus. Whilst it would be impossible to guarantee there is no risk at all, the best way to stay safe is to maintain good hygiene, regularly wash your hands with soap and water and keep a social distance from others. Where it is not possible to keep over 1m distance from others, wear a face covering. For latest advice from the World Health Organisation click here.

For the most up to date information on everything we are doing to make your holiday as safe as possible, please visit our “In Safe Hands” page.


Will I be entitled to a refund if Santa’s Lapland has to cancel or make a significant change to my holiday due to the Coronavirus outbreak?

If things change and we have to cancel your holiday because of Coronavirus, you can move your holiday to another available date of equivalent value, or pay the difference to upgrade your trip. If for any reason you are not able to move your holiday, we’ll give you a refund.

Equally, if we have to make a significant change your holiday, we’ll give you the option of accepting the change or receiving a refund. You can find out more about what would be considered a significant change in our booking terms & conditions.

Please remember it is a condition of our booking terms that you have valid travel insurance of at least equivalent cover as that of our house provider, MPI Travel Insurance.


I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?

Santa’s Lapland holiday balances are due 10 weeks before departure and our usual cancellation charges apply (including the full cost of any flights we have booked on your behalf).


If I’m due to go on holiday and I’ve been advised by NHS Test & Trace to self-isolate for 14 days, can I still go on holiday?

In the interest of everyone’s safety customers will not be allowed to travel if they have been advised to self-isolate within 14 days of departure. For the same reasons, customers at the airport, or arriving at their destination, may be asked to declare that they have not been contacted by NHS Test & Trace. In this instance please contact us (or your travel agent) as quickly as possible and we will do our very best to help you. You should also contact your travel insurance provider.


Will I be covered by my travel insurance if I decide to cancel or have to self-isolate?

This will depend on the terms of your policy. Depending on the reason for your cancellation (for example if you are concerned about a serious underlying medical condition), you should contact your travel insurance provider to check if you can make a claim.

We would highly recommend that you take out additional Coronavirus travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus, but there are new policies and add-ons appearing on the market that will. Look for ones which will cover you in the event of NHS Test & Trace disrupting your holiday plans.


Where can I check for up-to-date travel and health information for my destination?