Cookie Policy

All about cookies

What are Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At we use cookies to keep track of when and where you want to travel, and to remember you when you return to our site. To book your holiday on, you need to have cookies enabled.

If you don’t wish to enable cookies, you’ll still be able to browse the site and use it to research your holiday. Most web browsers have cookies enabled, see 'Managing Your Cookies' for help to turn them on or off should you need to. Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card or passport details in cookies we create, and we use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or determine relevant alternative travel dates to show you when you’re browsing.

We are providing this information as our compliance with recent legislation, to show we are clear about your privacy when using our website. We know this is what you expect; we’re also working on other improvements to the website.

Santa's Lapland Cookies

Our cookies don’t store sensitive information such as your name, address, credit card or passport details. However, if you’d prefer to restrict, block or delete cookies from, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone or tablet’s manual) to learn how to change your cookie preferences. Here are the main cookies we use, and what we use them for. You’ll find information about 3rd party cookies further down the page.

Cookies we use:

Cookie name Cookie purpose

ASP.NET_SessionId cookie

This cookie allows our web servers to respond to your actions on the website such as “Holiday Search” or browsing the website. The website wouldn’t work for you without it.
_utma, _utmb, _utmc, _utmv, _utmz These cookies enable the function of Google Analytics. This software helps us to analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your experience.The data stored by these cookies can be seen only by the relevant team at Hotelplan Ltd and Google and never shows any confidential information.


Third Party Cookies

When you visit you may notice some cookies that aren’t related to Santa’s Lapland. If you go on to a web page that contains embedded content, from Vimeo or YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. Some of the business partners that may set cookies on include:


Partner name

What their cookies are used for

Google Vimeo

Sometimes we advertise on 3rd party websites such as Google or Vimeo. Cookies are used to help us see which advertisements you click on and interact with. The data taken is not confidential or interchangeable.

Managing Your Cookies

If cookies aren’t enabled on your computer, it will mean that your experience on our website will be limited to browsing and researching; you won’t be able to complete a holiday search or purchase.
To Enable Cookies
If you’re not sure of the type and version of web browser you use to access the Internet:
For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option.
For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option.

How to check cookies are enabled for PCs

Google Chrome

  1. Click on ‘Tools’ at the top of your browser window and select Options
  2. Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
  3. Now select ‘Allow local data to be set’

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox

  1. Click on ‘Tools’ at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select ‘allow sites to set cookies’
How to check cookies are enabled for Macs

Safari on OSX

  1. Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
  2. Click on ‘Security’ then ‘Accept cookies’
  3. Select the ‘Only from site you navigate to’

Mozilla and Netscape on OSX

  1. Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
  2. Scroll down until you see cookies under ‘Privacy & Security’
  3. Select ‘Enable cookies for the originating web site only’


  1. Click on ‘Menu’ at the top of your browser window and select ‘Settings’
  2. Then select ‘Preferences’, select the ‘Advanced’ tab
  3. Then select ‘Accept cookies’ option

All other browsers

Please consult your documentation or online help files.

Further information about cookies (opens in a new window – please note that we can’t be responsible for the content of external websites).

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