We are currently experiencing a high call volume and apologise for the delay in answering your enquiry.
We will answer your call as soon as possible - thank you for your patience.
Opening times:
Monday – Saturday : 9am – 5.30pm
Sunday : 10am – 4pm
If you have any enquiries, it is always best to call us as we will be able to talk through your questions with you, but if it is easier for you, please use our live chat on our website or you can email us at: enquiries@santaslapland.com
If you are interested in booking for December 2023, email us at prereg@santaslapland.com with the following information:
We will then get back in touch with you with an update.
If you need to amend or cancel your booking please contact my Reservation Support Department on: 01483 945 608
Opening hours: Monday-Friday 9am-5.30pm.
or email beforeyoutravel@santaslapland.com
If you have any questions over the making of payments for your holiday please contact my friendly team on:
Please call 01483 945 608
or email ticketing@santaslapland.com
Opening hours: Monday-Friday 9am-5.30pm.
Please note that your holiday documents will be sent to you within 14 days of your departure.
If you have returned from your holiday and would like to get in touch with my Guest Services team or make a complaint please do so by writing to them by email or via post. In order for them to deal with your queries please provide as much information as possible, including your booking reference and holiday dates.
Please call 01483 791948
By Email: email guest.services@santaslapland.com
Opening hours: Monday-Friday 9am-5:30pm.
By Post:
Guest Services
Santa's Lapland
Nelson House
55 Victoria Road
Farnborough
Hampshire
GU14 7PA
If you have an emergency related to your holiday and you are travelling in the next 24 hours, please call
01483 791178.
For any queries relating to Santa's Lapland Marketing please contact: marketing@hotelplan.co.uk
For any enquiries regarding press trips, information or image requests,
please email: PRRequests@hotelplan.co.uk