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Contact Us

My experienced Reservations Advisory Team are on hand ready to book your trip of a lifetime to see me as well as answering any questions which you may have on 01483 345 590.

OPENING HOURS

September to March:

Monday – Friday : 8.30am – 8pm
Saturday : 9am – 5.30pm
Sunday : 10am – 4pm

 

April to August:

Monday – Friday : 9am – 6pm
Saturday : 9am – 5.30pm

 

If you have any enquiries, it is always best to call us as we will be able to talk through your questions with you, but if it is easier for you, please email us at: enquiries@santaslapland.com

Please note - this is a very busy time and it could be 3-5 days before we can respond via email. We recommend calling us, even though wait times may be longer than usual. 

 

FUTURE YEAR ENQUIRIES

If you are interested in booking for December 2020, email us at prereg@santaslapland.com with the following information:

  • The group size
  • Ages of all the children at the time of departure
  • Any specific dates you are interested in
  • The departing airport you wish to travel from
  • The accommodation type you are interested in

We will then get back in touch with you with an update.

TO CHANGE YOUR BOOKING OVER THE PHONE

If you need to amend or cancel your booking please contact my Reservation Support Department on:01483 345 590

Opening hours: Monday-Friday 9am-5.30pm.

or email beforeyoutravel@santaslapland.com

FOR PAYMENT AND TICKETING ENQUIRIES

If you have any questions over the making of payments for your holiday please contact my friendly team on:

Please call 01483 345 590 

or email ticketing@santaslapland.com

Opening hours: 

September to March:

Monday – Friday : 8.30am – 8pm
Saturday : 9am – 5.30pm
Sunday : 10am – 4pm

April to August:

Monday – Friday : 9am – 6pm
Saturday : 9am – 5.30pm

Please note that your holiday documents will be sent to you within 14 days of your departure.

POST-HOLIDAY FEEDBACK

If you have returned from your holiday and would like to get in touch with my Guest Services team or make a complaint please do so by writing to them by email or via post. In order for them to deal with your queries please provide as much information as possible, including your booking reference and holiday dates.

Please call 01483 791948

By Email: email guest.services@santaslapland.com

Opening hours: Monday-Friday 9am-5pm.

By Post:
Guest Services
Santa's Lapland
Mountain House
Station Road
Godalming
Surrey
GU7 1EX

Emergency Contact

If you have an emergency related to your holiday and you are travelling in the next 24 hours, please call
01483 791178.

Marketing enquiries

For any queries relating to Santa's Lapland Marketing please contact: marketing@santaslapland.com

Media Enquiries

For any enquiries regarding press trips, information or image requests, please contact:

Hills Balfour
Email:  'Pr@santaslapland.com'

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