Terms and Conditions

The important bits

Legal Statement On Modern Slavery And Human Trafficking 

Our official statement on modern slavery and human trafficking from our Hotelplan UK’s (Santa’s Lapland’s parent company) CEO, Joe Ponte.

Booking Terms and Conditions

Our terms and conditions for booking a holiday with Santa's Lapland. It’s important you read these through as they form an important part of the contract for your holiday.

General Information

Our General Information contains details on in-resort purchases, adding extras to your booking, transfers, accommodation, special requests and more.

Cookie Policy

All the information you need to know what data we collect when you use the Santa's Lapland website and how we use it. Some of these cookies enable us to provide enhanced functionality as well as personalisation.

Privacy Policy

A quick explanation of our privacy so you are confident that your data is safe with us.

Animal Welfare Policy

Animal interactions sit at the heart of many of our holidays, therefore it is our responsibility to have an animal protection policy that is robust, clear and well communicated to ensure that all experiences are ethical and responsible and involve zero exploitation of animals or local communities.

Helpful resources

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