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Home About Us In Safe Hands

In safe hands

Extra peace of mind for your holiday to Santa's Lapland

We've been sending families on magical trips to Lapland to see Santa for over 15 years. You're in safe hands when you book with us and to give you extra peace of mind we've put extra measures in place to help keep you and your money safe.


Frequently Asked Questions

For all UK customers travelling on a Santa's Lapland holiday with us, please see our frequently asked questions which includes information on refunds, our policies, what the experience will look like in Lapland, and what to do if your holiday with us can’t take place.


We know a trip to see Santa is a once in a lifetime experience and we understand that our guests may be feeling a mixture of excitement and nerves, but at this point in time we are confident that we will be able to take you away this year. Whilst we will be making some small changes to ensure this is possible, we believe that we will still be able to deliver your experience and it will be as magical as you expect it to be.




We only work with trusted hotels in Lapland and their own local, professional teams will manage them, in-line with the Covid-19 health and safety laws of Finland.



Everyone, including staff, will be required to wear face coverings when travelling on any transport to and from the resort, in line with current local regulations. Hand sanitiser will be available for guests and staff.



All rides and activities will be cleaned after each use throughout the day, as well as an enhanced cleaning process before our activity centre's open.

Meeting Santa

Meeting Santa

We do not anticipate that Santa will be behind a screen or a face covering; however we are planning for him to be socially distanced when you meet him, and there may be clear screens to the side of Santa’s chair. This is to keep everyone safe, whist still keeping the magic alive and ensuring your family get their special photo with him.

Face Covering

Face Coverings

In line with local regulations, face coverings will only be required when travelling on any transport to and from the resort, and are recommended where it is difficult to maintain a social distance of 1.5m from others outside of your family group. It’s also highly likely that you will require a face covering on flights to and from the UK.

Our Staff

Our Staff

Our staff and guest’s health and safety is our top priority. All staff will complete Covid-19 training relating to our additional health and safety measures, informing them how to stay safe, and how to keep you safe.

Experience Frequently Asked Questions

For more information about the experience at Santa’s Lapland this year, please visit our frequently asked questions.


Covid-19 refund promise

If things change and we have to cancel your holiday because of Covid-19, you can pick another date, or get a full refund.

Low deposit

Reserve your holiday for just £150pp. Your final balance will be due 10 weeks before departure.

ABTA & ATOL protection

These schemes are backed by the government, so whatever happens, your money is protected.


We’re in a strong position

We’re part of a much bigger family of businesses. Our parent company is a large Swiss supermarket and retailer called Migros, so as a group, we’re stronger together.


Snow Guarantee

Seeing Lapland in the snow is all part of the experience, so if we decide that there’s insufficient snow you can amend your travel dates within the same season or get a full refund.


Preparing for your holiday

We’re available for any advice while you’re thinking about booking, or preparing to go away. Just call us and we’ll help.

While you’re away

When you’re in Lapland, our local staff will be there to support you if you need it, or just a phone call away. You’re never on your own.

Trust & Expertise

For over 15 years we've been sending families on magical trips to see Santa, so we have the knowledge to make this a trip of a lifetime. 

Useful information about travelling from the UK

Be prepared with Covid-19 Travel Insurance

We would highly recommend that you take out additional Covid-19 travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus, but there are new policies and add-ons appearing on the market that will. over for any unforeseen circumstances between booking and departing on holiday as well as while on holiday.

Our insurance partner Campbell Irvine offer travel insurance with additional comprehensive Covid-19 cover and will be happy to give you a quote. To contact them, please visit here https://www.campbellirvinedirect.com/santaslapland