In Safe Hands

Extra peace of mind

Come together this Christmas and discover the beauty of Lapland. You’ll have an unforgettable time we’re confident this year will go ahead as normal.

We’ve been sending families on magical trips to Lapland to see Santa for over 15 years. You’re in safe hands when you book with us and to give you peace of mind, we’ve put extra measures in place to help keep you and your money safe.

 

Staying safe in Lapland

Currently, there are no restrictions in place when visiting Santa’s snowy home in Finland, other than needing to be double vaccinated. So get ready for the trip of a lifetime, full of magical adventures like husky sled rides, reindeer sleigh rides, a private family meeting with Santa and so much more.

If anything changes, we’ll let you know as soon as we possibly can.

 

Your money's safe

Covid-19 Refund Promise
If things change and we have to cancel your holiday because of Covid-19, you can pick another date, or get a full refund.
Low deposit
Reserve your holiday for just £150 each. Take care of the rest 10 weeks before departure.
Snow guarantee
Seeing Lapland in the snow is all part of the experience, so if we decide there’s not enough snow, you can change your travel dates within the same season or get a full refund.
We’re in a strong position
We’re part of a much bigger family of businesses. Our parent company is a large Swiss supermarket and retailer called Migros, so as a group, we’re stronger together.
ABTA & ATOL Protection
These schemes are backed by the government, so whatever happens, your money is protected.
Fee free flexibility on all holidays
Move your holiday to later date, up to the point that your full balance is due. With no admin fee from us*.

With you at every step

Getting ready for your adventure
We’re here for any advice or questions, whether you’re planning or have already booked your magical trip. Just call and we’ll help.
While you're away
When you’re in Lapland, our local staff will be there if you need them, or just a phone call away.
Trust and expertise
For over 15 years we’ve been taking families to the magical world of Lapland, to see Santa himself. You’ll get the trip of a lifetime.

Coronavirus: frequently asked questions

For all UK customers travelling on a Santa’s Lapland holiday with us, please see our frequently asked questions which includes information on refunds, our policies, what the experience will look like in Lapland, and what to do if your holiday with us can’t take place.

View our Coronavirus FAQs

Other useful information

We highly recommend getting extra Covid-19 travel insurance. Lots of travel insurance policies don’t cover you as standard if your holiday is disrupted because of Coronavirus, but there are new policies and add-ons that can cover you for any unforeseen circumstances between booking and leaving for your holiday, as well as while you’re away.

Our insurance partner Campbell Irvine has travel insurance with comprehensive Covid-19 cover and will be happy to give you a quote.  To contact them, please visit here.  

UK guidance

UK health authorities are providing detailed advice on travel which is available here.

Foreign travel advice

Travellers are advised to read the FCDO travel advice for the country they are travelling to. Find out more here.

Health advice 

The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website provides specific country-by-country travel health advice.

ABTA leaflet

Download the ABTA leaflet to get handy tips and oversea travel information. View the mobile version or print your own at home.

ABTA FAQs

ABTA has updated advice and FAQs for travellers here.

Your travel rights

Get useful info about travel rights and insurance at Money Saving Expert.

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Santas Magic
Experience the magic of Lapland, choose between four great hotels to sleep in before heading off to meet Santa and his elves. Revel in a reindeer barn show, a festive Gala Dinner, and see the elves perform in a real igloo. Follow Santa's glow trail he's left behind by a snowmobile sleigh for your private meeting with Santa.
from £1159 per adult
  • sunset over the Star Arctic Hotel
Santas Aurora
With a bit of luxury sprinkled on top, stay in themagnificent Star Arctic hotel and enjoy a Wilderness Dinner experience. Whoosh around on a snowmobile safari and enjoy an extended husky sled ride at our exclusive activity centre. Travel by reindeer sleigh, following Santa's glow trail for your private meeting with Santa and his Aurora Elf.
from £1509 per adult

*Our fee free flexibility policy allows you to move your holiday to any other holiday or date currently on sale. You will need to cover any extra cost if your new date is more expensive. If our suppliers charge a fee for the change we may need to pass this on.

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