Accessibility at Santa’s Lapland
The following guidance and information has been created to support all our guests in understanding the different sensory experiences and accessibility aspects they may encounter during their time at Santa’s Lapland.
It includes helpful information for guests with accessibility requirements, dietary needs, or those who may benefit from additional support, so everyone can enjoy a fun, exciting, and safe adventure in Santa’s Lapland.
While our Santa’s Lapland holidays are not fully accessible, we will do our best to make the experience as inclusive as possible, where we are reasonably able to do so.
Mobility aid
Wheelchair skis are available free of charge for Santa’s Magic holidays but must be requested in advance.
Accessible hotel rooms
These rooms are generally either on the ground floor or accessible by lift, and typically have accessibility aids in the bathroom, such as grab handles and adapted toilets.
Special dietary requirements
Many of our hotels serve meals buffet style, and most special dietary meals come from the buffet.
Sensory sensitivities
We understand some guests may have sensory sensitivities to sounds, lights, smells and crowds. We aim to make your experience as comfortable as possible and offer guidance and support where needed.
Santa’s Elves
Energetic, excitable and enthusiastic, Santa's Elves are always up to mischief. If you don’t wish to participate in their mischievous ways or you’d like to watch from afar that’s no problem!
Hidden disabilities:
If there are any triggers, you’d like us to be aware of, such as interaction with the elves, wait times, or elements of surprise, please let us know so we can help create the best experience for you.
Our Accessibility and Sensory guides
We have created two separate guides to help you determine which programme best meets your needs and requirements.
Please note, these guides provide details and imagery of the Santa’s Lapland experience which may reveal some of the top-secret magic!
Contact details for accessibility support or special requests
Our Santa's Lapland Team are here to help.
If you have any special requests or requirements, please inform our Santa's Lapland Team as early as possible. This helps our resort team and suppliers prepare for your visit.
All special requests are subject to availability and cannot be guaranteed. Providing us with as much information as possible in advance will give us the best opportunity to accommodate your needs.
If you want to discuss the Santa’s Lapland experience before you book or tell us about your access requirements, give us a call on 01483 944 974.
Santa's Lapland FAQs
For more information, visit our FAQs. Or to get inspired and excited for your trip, take a look at the Santa’s Lapland Chronicles and unlock the magic of Lapland.
Do you have any accessibility guides I can download before my visit?
Yes! We have created two separate guides: Santa's Lapland Magic and Santa's Lapland Aurora Sensory and Accessibility Guides. Please read both carefully to determine which programme best meets your needs and requirements.
Do you have any guides for neurodivergent guests?
Yes! We have created two separate guides: Santa's Lapland Magic and Santa's Lapland Aurora Sensory and Accessibility Guides. Please read both carefully to determine which programme best meets your needs and requirements.
Are Santa’s Lapland Holidays suitable for wheelchair users?
Wheelchair skis are available free of charge for Santa’s Magic holidays but must be requested in advance, as only two sets are available. These are provided to you during your Search for Santa Day; a member of your party must be strong enough to control and guide the wheelchair ski over uneven and snowy ground.
Wheelchair skis are not entirely ideal around Saariselkä resort centre as the roads and paths are gritted, making them harder to manoeuvre. A sled may be easier to use in resort, especially for children.
Are adapted hotel rooms available?
Our hotels’ definitions of accessible rooms can vary; however, our rooms are generally either on the ground floor or accessible by lift, and typically have accessibility aids in the bathroom, such as grab handles and adapted toilets.
We have selected a couple of suitable hotel options for guests with reduced mobility; however, we do not recommend apartments or external rooms. These need to be requested and confirmed with the hotels directly as there are only a small number of accessible rooms in each hotel.
Please speak to your Santa's Lapland Specialist or Travel Agent at the time of booking if you require an accessible room.
Please note that accessible rooms are not confirmed until advised by our Santa's Lapland Specialists.
Do you cater for special dietary requirements?
If you have a severe allergy or intolerance, i.e. where certain foodstuffs must be completely avoided, it is important that you let us know before booking with us so we can confirm that the hotel you have chosen is suitable for your needs. The following dietary requirements can generally be catered for during your Santa’s Lapland holiday. However, all allergies and intolerances, even if listed below, are subject to confirmation by the hotel.
Please ensure you notify us of any special dietary requirements at the time of booking.
- Vegetarians
- Pescatarians
- Dairy free
- Gluten free
- Nut allergies
- Vegans (limited options)
- Other common allergies
What’s it like wearing a thermal suit?
The thermal suit zips up at the front and is worn over your several base layers like thermal tops and leggings. It might feel a little bulky or make a rustling sound when you move, but that’s completely normal. It’s specially designed to keep warmth in and the cold out, while still allowing you to move comfortably and enjoy the snow.
Are adapted transfers available?
An adapted taxi is available for guests on our Santa’s Magic programme, suitable for one wheelchair user and one companion. To ensure everything is arranged for your holiday, this must be requested through our Santa’s Lapland Team at the time of booking.
The service is subject to availability and carries an additional charge. Once availability has been confirmed, it can then be booked and paid for in advance.
Can I bring my own sensory aids or comfort items?
Yes! At times during your visit to Lapland, there may be periods of waiting, and some experiences might include bright lights, loud sounds, or busy environments. If you usually travel with noise cancelling headphones or even your favourite toy or fidget toy, then be sure to bring them along!
