Due to exceptional demand, we are currently experiencing extremely high call volumes.
We apologise for the inconvenience and are working as quickly as possible to respond to everyone.

Visit our Coronavirus FAQs for everything you need to know about your upcoming holiday including Finland's entry requirements.

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My experienced Reservations Advisory Team are on hand ready to book your trip of a lifetime to see me as well as answering any questions which you may have on the above number.


We will answer your call as soon as possible - thank you for your patience.

Opening times:

Monday – Saturday: 9am – 5.30pm. Sunday: Closed.

If you have any enquiries, it is always best to call us as we will be able to talk through your questions with you, but if it is easier for you, please use our live chat on our website or you can email us at: enquiries@santaslapland.com



If you are interested in booking for December 2023, email us at prereg@santaslapland.com with the following information:

  • The group size
  • Ages of all the children at the time of departure
  • Any specific dates you are interested in
  • The departing airport you wish to travel from
  • The accommodation type you are interested in

We will then get back in touch with you with an update.


If you need to amend or cancel your booking please contact my Reservation Support Department on: 01483 945 608

Opening times:

Monday – Friday: 9am – 5.30pm. Saturday & Sunday: Closed.

or email beforeyoutravel@santaslapland.com


If you have any questions over the making of payments for your holiday please contact my friendly team on:

Please call 01483 945 608

or email ticketing@santaslapland.com

Opening times:

Monday – Friday: 9am – 5.30pm. Saturday & Sunday: Closed.

Please note that your holiday documents will be sent to you within 14 days of your departure.


If you have returned from your holiday and would like to get in touch with my Guest Services team or make a complaint please do so by writing to them by email or via post. In order for them to deal with your queries please provide as much information as possible, including your booking reference and holiday dates.

Please call 01483 791948

By Email: email guest.services@santaslapland.com

Opening hours: Monday – Friday: 9am – 5.30pm

By Post:
Guest Services
Santa's Lapland
Nelson House
55 Victoria Road
GU14 7PA

Marketing enquiries

For any queries relating to Santa's Lapland Marketing please contact: marketing@hotelplan.co.uk

Media Enquiries

For any enquiries regarding press trips, information or image requests,
please email: PRRequests@hotelplan.co.uk


How, why or when? All your frequently
asked questions answered in one place.