Home Travel Information Snow Guarantee and Price Promise

Our commitment to you

Snow Guarantee


As we know that the weather is an important factor on our Santa’s Lapland holidays, we’re always keeping an eye on the forecast and speaking with our local suppliers. If we have any cause for concern about the weather conditions, we will endeavour to contact you 7 days before your departure to let you know.

If we and our suppliers believe that there’s not enough snow to run the activities included in your Santa’s Lapland package, we will contact you again 72 hours before travel with an update and advice on the options available to you, which may include cancellation.

In the event that we decide that there is insufficient snow you will have the following choices: you can amend your travel dates to any of our other Santa’s Lapland dates that are available in the same season and at no cost, provided that the elements of the holiday (accommodation, room type, duration and party composition) remain the same. If you change any of the holiday elements, you’ll need to pay the difference in price if it is more expensive, or if the new arrangements are cheaper, you will receive a refund of the difference. If you decide not to travel at all, you can cancel with a full refund of all monies paid to Santa’s Lapland for the trip.


Price Promise

If you are yet to book and you find my Santa’s Lapland holidays cheaper with a travel agent, my friends at Santa’s Lapland will match the price. You’ll then get all of the Lapland magic for the same amount you would pay if booking through your local travel agent. This applies to new bookings only. Terms and Conditions apply.


Your Holiday is Protected

As a responsible tour operator, please be assured that your holiday with Santa’s Lapland is entirely protected. We hold both an ATOL licence (0025) and ABTA licence (V4871) so you can rest assured that your money is 100% financially protected. Once you book your holiday with us, an ATOL certificate will be available to download online.